Employee Motivation.
Whose Job Is It Anyway?
By Christine Corelli, the
"Sales-Service Excellence" Expert
This article is one of Christine's most popular. It has been
published in American Chamber Executives Association, ISSA Prochem UK,
Prochem, Australia, Construction Financial Management Association, and
numerous other publications worldwide.
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When employees are asked this question, you might think the
response would be "It's my job to keep myself motivated." But,
in reality, the most frequent answer is, "It's my boss's job."
Surprised? Don't be. In an ideal world, motivation would come
exclusively from within. More often than not, however, it's up
to management to maintain employee morale. It takes dynamic
leadership to activate, and preferably inspire self-motivation
in those you lead to ensure future success. Regardless of the
size of your company, it isn't just strategic marketing and
sound decision making that's vital to your success. It's
constant development of your "human capital" that holds the key
to sustainable, long-term growth.
Those you lead are responsible for the reputation your company
has in the marketplace. They hold the key to the solutions to
your problems, methods to improve quality, new types of services
to provide, and the ideas about what the company needs to do to
move forward. Assuming, of course, that you know how to generate
from them their own ideas in these areas.
Can you give someone motivation? Many believe that only an
individual can motivate himself or herself. But as an executive,
manager or supervisor, you can obviously nourish and sustain
that self-motivation. The key is to keep them in the right frame
of mind by making them feel that they are working with you, not
for you. If they feel they only working for you, many of them
will merely go through the motions to protect their job and
their paycheck. They will never put their hearts and souls into
their work, nor will they show initiative beyond their immediate
responsibilities.
To make a difference in your company, you must be a great person
to work with. By consistently doing the things that build
relationships-such as taking the time you're your demanding
schedule for expressing appreciation, requesting suggestions and
then listening carefully to them, and encouraging new and better
ideas-you will show them you care. You also need to
Fundamentally, you gain control by not trying to exercise
control. This behavior in a manager helps to encourage employees
to be cooperative and productive of their own free will. In
fact, the secret is to act more like a leader and less like a
boss. In other words, someone you would be excited about working
with.
Warren Benn is once said that a boss is someone who commands
others to do what needs to be done. But a leader is someone who
inspires to help do what needs to be done and to do it well.
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The Boss
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VS
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The Leader
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| Says, "GO!" |
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Says, "Let's
go!" |
| Says: "That's
the decision" |
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Says: "I'm not
sure what the outcome of this decision will be, but we're
all going to roll up our sleeves and pull together to make
it happen. And, I'll do all I can to help you." |
| Depends on
authority |
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Depends on
goodwill |
| Pushes you to
produce |
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Pulls you by
acting as a role model |
| Commands |
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Communicates |
| Uses people |
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Serves People |
| Sees what is |
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Sees what could
and should be |
| Focuses on what
is most urgent |
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Focuses on what
is most important |
| Lets you know
where you are |
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Let's you know
where you could be |
Works hard to achieve immediate results |
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Works hard to achieve ultimate objectives |
| Seeks credit and
recognition |
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Shares credit
generously |
| Inspires fear |
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Inspires
enthusiasm |
| Says, "I" |
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Says, "We" |
| Blames for
problems |
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Works with
others to solve problems |
| Drives people |
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Grows people |
| Is concerned
with looking good |
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Is concerned
with their team looking good |
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Expects high
performance, but inspires people to deliver their best |
Keep in mind that people work FOR a boss. They work WITH a
leader.
Employee motivation, of course, involves a great deal more than
being a single great leader, it involves your culture, systems,
reward and recognition practices, procedures, the dedication of your
employees and more. But for now, simply ask yourself this question:
Would you work for you?
© Copyright 2002-2008 Christine Corelli & Associates, Inc
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© 2005-2008 BizMotivation.com/Jerry Busche &
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